A full refund will be provided for any product returned to our warehouse, unopened in their original packaging and within 30 days. Courier expenses, in both directions, are not refundable.
If the products you receive are faulty, or are incorrect, you can exchange those products if they are returned to our warehouse within 30 days of purchase. Courier expenses will be at our cost.
After 30 days returns and refunds are subject to our approval.
The privacy of your customer data, orders and payment details are important to us. We will not disclose or sell your customer data to any third party. We will only send you email newsletters if you explicitly opt in.
We will process your order within 1 business day. We will send you an email notifying you when your order has been couriered. Please allow up to 3 days for delivery within New Zealand. We do not supply product internationally.
Payment for your order is required within 10 days of the invoice date. We accept payments for accounts by Internet Banking, American Express, Visa, and Mastercard. Note: Payments by Amex, Visa and Mastercard are not processed on this website. If you have any queries please contact us via the Contact Us page.